FREQUENTLY ASKED QUESTIONS

Can I cancel my order?

All sales are final and cannot be canceled after the sale is completed. if you have concerns about your order, please email us at support@nakedcellar.com

What is your return policy?

We will replace or refund you for any bottle of wine that is damaged, or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the bottle for replacement. By law, we cannot accept return of wine unless it is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to support@mywinejunkie.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact support@mywinejunkie.comfor return instructions.

A 15% restocking fee will be applied to all canceled orders.

Can we ship outside the United States?

Wines can only be shipped within the US excluding some states who restrict wine shipments and Alaska and Hawaii.

Do we ship wine to all states?

Some states restrict wines shipments (Alaska, Alabama, Arkansas, Hawaii, Illinois, Kentucky, Mississippi, North Dakota, North Carolina, Rhode Island, South Dakota and Utah) and currently we do not ship outside the continental United States.

Can I ship to a P. O. Box?

No! Because Federal law requires that someone of at least 21 years of age sign for all wine shipments.

Should I ship to work or business address?

Federal law requires that someone of at least 21 years of age sign for all wine shipments. If no adult is home at the time of delivery, FedEx or UPS is obliged to return the wine to its local warehouse, and then reschedule delivery.

Which payment methods do you accept?

Major credit cards.

Where is the CVV on the credit card?

The CVV number is the 3- or 4-digit number located on your card, separate from the actual account and expiration numbers.

When will my card be charged?

Your credit card will be charged as soon as your order is placed and shipment is directed.

How often will donations will be made to American Partnership for Eosinophilic Disorders Organization?

Every quarter